At ColorJamBeauty, clients will typically receive three text reminders for their upcoming visit:
1. A “next appointment” notice for your appointments upon booking
2. A reminder text one week prior to your scheduled appointment
3. A final confirmation text the day before your scheduled appointment
These texts are provided as a courtesy, but they should not be relied on as your sole scheduling system. I am a one-person salon, and I personally send each confirmation text. My first priority will always be the client currently in my chair. Technology isn’t perfect, and on occasion, a confirmation text may not send. I also sometimes get very busy, and a text message confirmation may get missed.
Ultimately, it is each client’s responsibility to keep track of their own appointments and manage their personal calendar. Scheduling an appointment with me at ColorJamBeauty is an agreement to my policies.
Each of you are special and appreciated. Every single dollar that you choose to spend with me means the world, and for these reasons I can’t make exceptions to my policies. If I made an exception for one client, I’d have to make it for everyone, and that defeats the purpose of having policies at all. My cancellation and late arrival policies apply to everyone, are in place to protect my small business, and will always be enforced without exception:
Cancellation Policy
Appointments canceled within 48 hours of the scheduled time will be charged a fee of 50% of the booked services.
Failed Appointment Policy
Failure to show for an appointment will incur a fee of 75% of scheduled services.
Late Arrival Policy
Client late arrivals may result in needing to eliminate a portion of the scheduled service. This is considered a cancellation for that portion of the service, and clients will be charged in full for any eliminated services due to time constraints.
Thank you for understanding and respecting these policies. They ensure that I can provide the best service possible to every client who sits in my chair and that I can continue to operate a successful business for many years to come.